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Delivery and Returns

We offer following delivery options:

1. FREE local pick-up (Cafe C, Leeds Kirkgate Markets, LS2 7HY, Leeds / 116 Dewsbury Road, LS11 6XD, Beeston)  – please contact us to arrange.
2. FREE  local delivery (Leeds only – minimum order £5).
3. Standard UK delivery (First Class Royal Mail) 2-3 working days – £2,50 for purchases up to £20,00.
4. FREE UK delivery (First Class Royal Mail) 2-3 working days – FREE for purchases over £20,00.
5. For deliveries outside the UK, please contact us before your purchase.

We aim to dispatch all orders within 24hours of receiving them, however most of orders are being dispatched same day (if ordered before 16.00). During peak mail order periods (Christmas, Easter or other promotional activities), this timeframe may be extended slightly, although every effort will be made to dispatch your order as soon as possible.

Orders for local pick-up and for deliveries around Leeds City Centre will be ready at the maximum of 24 hours. Depending on the availability, some orders might be proccessed the same day.

Returns

At Café-Tea-Aire our goal is your complete satisfaction. By law, customers within the European Union have the right to a ‘cooling off period’ within seven working days of their purchase being delivered. If within that time you are not completely satisfied with your purchase, please contact us to return it and get a prompt refund. If you decide to return an item to us during this period, you will be entitled to a refund of the cost of the item and the delivery charge, we will not refund the return charge.

If you are however returning the items because  there is an error with your order or they are damaged, faulty or in any way defective then we will refund the delivery and return fee on receipt of the goods.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us via mob: 07415013135 or e-mail: store@cafe-tea-aire.co.uk
Please use the original packaging if possible.
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

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